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Help Center - Returns


Did the product you received not meet your expectations or did you order the wrong part? No problem, contact EMRI!

You can return or exchange the product within 6 months, provided it has not been installed or commissioned. Also, the packaging or sealing must be unbroken.

Have you already broken the sealing or have you unpacked the product? Please contact our service department as soon as possible by calling +31 (0)318 – 620 427 or sending an email to They will check with you if the products still meet the returning conditions. If this is the case, you may still return the products. Please note, for a return or exchange we always charge 15% of the product value of the returned product with a minimum of €105,-.

You can return the products via any courier service. You can also drop off the products at EMRI to Ede. The shipping costs for your return of exchange are at your own cost.