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Customer support

Frequently asked questions

Have a question about our products/service or about our webshop? Try our FAQ section below. Can't find the answer you are looking for? Send us an email or call us on +31(0)318 620 427

Webshop: why do I have to sign up?
We want to do it right the first time. As a B2B seller, this means we need to handle VAT and delivery to all corners of the world. To make sure everything is calculated correctly, we ask you to fill in all the details.
Webshop: What are the shippingcosts?
Shippingcosts are automatically calculated upon ordering and added to the invoice. Calculation is based on UPS Standard tarrifs and varies depnding on weight and your postal code. Please make sure you have filled in the right postal code in your account.
Webshop: What about VAT?
VAT is automatically deducted when you have a valid VAT number in your account.
Webshop: how can I pay?
You can pay via Ideal, Creditcard or Bank Transfer. Upon ordering you will get redirected to Mollie, our payment partner. This environment is safe and will handle the online payment. Trusted customers have the option 'postpayment'. You will receive your order and pay 30 days after invoice.
WEbshop: when do I receive my order?
If all your ordered products are in stock, we will send out your order right away (if ordered before 14:00 local time) or the next day. We ship with UPS standard. Shippingtime depends on your location. Most countries will receive their order in 1-5 working days. If you want super fast delivery, please contact us after ordering and give us your webshop ordernumber.
Webshop: how do I order with payment 30 days after invoice date?
To help our trusted customers order quick and easy we offer normal payment terms: 30 days after invoice date. To enable this, just ask us via mail or phone!

Send us an Email

Would you like to receive expert advice or do you have specific questions about a product? Send us a direct email!

Call us +31(0)318 620 427

We are available 24/7, every day of year. You can call us for service jobs, questions about products or delivery or technical support.